This menu option provides you with information about the Littelfuse Business Center and some helpful information about Littelfuse, Inc. The Site Guide is a general help section. If you ever have a question about how to use a menu option, please read the instructions in the Site Guide. The FAQ or Frequently Asked Questions is the place to get answers to some of your general questions.
The Littelfuse Business Center is designed to help you. As we will be adding new menu options and features over time, please stop by often.
Littelfuse, Incorporated
Corporate Offices
8755 W Higgins Road
Suite 500
O'Hare Plaza
Chicago, Il 60631
USA
Hours of Operation: 8am to 5pm Central Time
FAQ's
Log in and Password Issues
New Customer Information
Product Order Entry
Order Status
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Log in
and Password Issues
Is the login or password case sensitive?
Answer – The login is not case sensitive but
the password is.
Can I change my password?
Answer – Yes, by clicking on the main menu
item My Profile and then clicking on the submenu item Change Password.
What happens if I lose my password or if my
account is locked?
Answer – If you lose your password or if you
attempt to log in incorrectly 4 times and your account becomes locked, you
must contact Customer Service. Click
on the submenu item Contact Us to find the correct contact information.
By unlocking your account, the system will then send you an email
with your userID and a new password. You
can now log on to the
Littelfuse
Business
Center
and if you want to change your password, you can now do so.
What is the naming standard for the password?
Answer – Passwords must be at least 8
characters long and must have both numbers and letters.
How can I change my name or email address?
Answer – Once you are logged in, click the
My Profile option, and then click on the word Edit at the bottom of your
data. Change your information
and then click on the word Update at the bottom.
How long will it take for my account to be
activated?
Answer – Your account will be activated
within 24 business hours and the system will send you an email which
contains your userID and password. Please
save this information in a safe location.
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New
Customer Information
How do I become a Littelfuse Customer?
Answer – To begin the process, contact a
Littelfuse sales representative in your area.
If you are located in the
United States
, on the
Littelfuse
Business
Center
home page, click on New User. Next
click on your division, and then use the drop down menu to click on the
state where you are located. You
will receive the information about Littelfuse sales representatives for
you to contact.
If you aren’t located in the
United States
, click on the Outside the US button and you will be taken to a site where
you can find the correct contact information to begin the process of
becoming a Littelfuse customer.
How do I decide which division to contact?
Answer – Contact the Automotive division for
circuit protection products designed for automotive OEM’s and
Aftermarket retail jobbers, installers and do-it-yourself sellers.
Contact the Electronics division for products designed to protect
the circuitry of electronic devices such as cellular phones, computers,
industrial control devices, personal organizers, lighting ballasts, etc.
Contact the POWR-GARD division for products used to protect
electrical distribution networks, heating and cooling systems, lighting
circuits and other general industrial and commercial applications.
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Product Order Entry
Can I order samples on this
website?
Answer – No, but you can click on a link to our www.Littelfuse.com website to order
samples there.
Are duplicate purchase order
numbers acceptable for the same customer?
Answer – Yes, but you will get a warning message.
Why is my request delivery date
different from what I entered?
Answer – The date depends on the policy for your default
SBU/sales division.
Do I need to use wildcards when
searching for parts?
Answer – No, the Littelfuse
Business Center
puts “implied” wildcards before and after all search strings.
Can I order a product with UPC code, catalog part number or
customer part number?
Answer – Yes, enter the UPC code or catalog part number in
the part number field, but enter the customer part number in the Customer Part
field on the Enter Order screen.
Is there a minimum dollar amount
per order?
Answer - in North America,
the lowest dollar amount for an order, based on SBU policy. Currently: POWR-GARD $75; Automotive: NA distribution $200, NA OEM – no
minimum;
Electronics:
NA distribution $5000, NA OEM $1000. Outside
the United States,
please contact your Littelfuse location. To find your Littelfuse location, under the
main menu item Site Information, under the submenu item Contact Littelfuse,
click on the link.
What do I do if I want to place an order for less than the
minimum quantity or in a quantity not in an increment of standard pack?
Answer – You must call Littelfuse Customer Service. In the United States:
Automotive: 800-323-2480
Electronics: 800-548-4489
POWR-GARD: 800-227-0029
Outside of the United States, to find your
Customer Service phone number, click on the main menu item Site Information,
under the submenu item Contact Littelfuse, and click on the link.
What do I do if I need to change
or delete my order?
Answer – You must call Littelfuse Customer Service. See the above answer for details.
Will my order confirmation be
emailed?
Answer – Yes.
How do I find product data
sheets?
Answer – Go to www.littelfuse.com
under products.
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Order Status
How is my confirmed date
determined?
Answer – The confirmed date is the latest schedule date for
the line that has a confirmed quantity.
Can I look at the status of orders that I didn’t place on
the Littelfuse Business Center?
Answer – Yes, all of your Littelfuse orders are displayed on
the Business Center.
What is the difference between
confirmed date and shipping date?
Answer – Confirmed date is the promised ship date and the
shipping date is the actual date the product was shipped.
How do I determine what carrier
was used for shipping my product?
Answer – Under the main menu item Manager Orders, under
Check Order Status, when you have found the information for your order, under
deliveries, click on the Tracking Numbers and you will be taken to the web site
of your carrier. In the United States
the carrier is generally United Parcel Service (UPS).
What do I do if I need to
request that my order be expedited?
Answer – You must call Littelfuse Customer Service. In the United States:
Automotive: 800-323-2480
Electronics: 800-548-4489
POWR-GARD: 800-227-0029
Outside of the United States, to find your
Customer Service phone number, click on the main menu item Site Information,
under the submenu item Contact Littelfuse, and click on the link.
How is the available quantity
and date determined?
Answer – Quantity and date calculations are based on
inventory levels and the backlog of existing orders.